Ultimate Guide to Fix QuickBooks Payroll Error 12002

 Are you unable to run payroll updates? Encountering QuickBooks Payroll error 12002? Don't worry! We have come up with a very comprehensive guide that would let you resolve the issue in less than no time. 

 

Before getting started, let's get familiar with QuickBooks error 12002. This QuickBooks Error Code encountered by the QB user is basically a payroll update error that generally pops up when a user attempts to perform payroll updates. This usually happens because of the incorrect browser, interference of antivirus or firewall program, or because of faulty security settings.

 

After getting tons of requests from the users, we have finally come up with these troubleshooting steps, which will help you resolve the error code on your own. If you need assistance to fix the problem, consider contacting QuickBooks online help anytime as per your convenience. 

 

Main Causes of QuickBooks Payroll Error 12002

 

QuickBooks error 12002 can occur or encounter because of different reasons. In each case, causes may differ. So to resolve the issue in real-time, one has to learn about its real cause. Here are some of the reasons that may give rise to QuickBooks error 12002.

 

• Network Timeout can be the reason that you are encountering error code 12002. In such a situation, the system restricts QuickBooks from accessing the Internet required to perform payroll updates.
• Incorrect SSL settings can also be the reason that you are getting QB payroll error.
• It might be happening because Internet Explorer is not your default browser. Please ensure that "Internet Explorer" is the default browser before performing the update process.
• Faulty Firewall or Internet security settings may be blocking the connection because of some security concerns, which is eventually giving rise to error code 12002.

Why do you need to resolve QuickBooks error code 12002 immediately?

 

QuickBooks Payroll errors are quite annoying, and it may lead to several other technical issues. If you are entirely dependent on QuickBooks' application to perform all sorts of accounting and bookkeeping tasks, then you should never waste time in resolving the issues. Here we have listed a few of the problems that will occur because of error code 12002.

• Windows Firewall security will not allow QuickBooks to connect with secure websites.
• Configuration error will start showing in Internet Explorer settings.
• You will encounter multiple errors when you attempt to install QuickBooks Desktop.

 

Create Backup of the Company before fixing QuickBooks error code 12002

 

Before going ahead with the troubleshooting steps to fix the issue, users need to back up the company file with the help of the steps mentioned below:

• Launch the QuickBooks Application
• Go to the File
• Further, click on "Backup the Company File."
• Now create a Local Backup.
• Further, follow the on-screen instructions to backup your company file successfully.

 

Different Methods to Resolve QuickBooks Payroll Error 12002

 

In this guide, we have mentioned four different methods to resolve QuickBooks Payroll error 12002. Go through each solution carefully and implement the one that works for you. The below-mentioned solutions include proven steps and have the least chance of not working. In case you are unable to resolve the issue with the help of the given solutions, then we suggest you contact the QuickBooks Pro Advisor team for assistance.

 

Method 1: Update QuickBooks Application

 

We suggest you implement each step carefully to resolve the payroll issue.

 

1. Launch the QuickBooks Application on your system
2. Go to the "Help" section. 
3. Select "Update QuickBooks Desktop."
4. Further, click on "Update Now" from the top to start the update.
5. Click Get Updates
6. Once your QuickBooks application is updated successfully, click on "Close."
7. Further, run the payroll update once again to check if the issue is still there.

 

If the issue still keeps on coming back, then you have to make sure of the few things listed below.

• Internet Connection is working properly
• Internet security and personal firewall software are configured correctly.

Moreover, you can also try running Microsoft Windows in Safe Mode.

 

Method 2: Verify the Internet Connection

 

Follow each step carefully to get favourable results.

1. Launch the QuickBooks accounting and bookkeeping application and further click on "Help."
2. Now click on "Internet Connection Setup" to check if the Internet is well connected to your system.
3. Further, click to choose the option "Use my computer for Internet connection settings to establish a connection when this application accesses the Internet."
4. Now check if your PC’s internet connection is enabled to run an application.
5. Click on the “Next” button.
6. Later click on "Done."
7. Update or refresh again to check if the error is resolved.

Solution 3: Reconfigure Internet Explorer

 

If the first solution doesn't work for you, then follow the below-mentioned steps to resolve the issue. Ensure that you don't skip any step while implementing the troubleshooting steps.

 

1. Launch Internet Explorer to start the troubleshooting steps
2. Now click on the “gear icon” from the top right corner.
3. Further, choose Internet Options.
4. In this step, go to the “Security tab” and click on the “Globe Icon” at the top.
5. Make sure the security is not set to High. It should be up to "medium-high."
6. Under the "Connection tab," click to select "Never Dial a Connection."If you use the dial-up node (DUN) on the system, then ensure that you select the right ISP.
7. Further, click on “OK” to proceed.
8. Go to the "LAN Settings" and ensure if the "Automatically Detect Settings" is enabled. If no, then click in the checkbox adjacent to the option "Automatically Detect Settings."
9. Further, make sure that the “Use a Proxy Server” option is disabled.
10. If you have not unchecked "Use a Proxy Server,"; then enter the complete address and port. Moreover, if the port is not 80, then make sure you don't uncheck the option "Use a Proxy Server." If the port is 80, then only you can uncheck the option.
11. Now click on "OK" and go to the "Advanced tab."
12. Here choose "Restore Advanced Settings."
13. Further, scroll down to the Use TLS 1.2 checkbox.
14. Ensure if the checkbox adjacent to “TLS 1.2” is checked.
15. If yes, then further click on "OK."
16. Exit Internet Explorer to apply all the changes made.
17. Now restart your system and further run the payroll update once again.

 

Hope you were able to resolve the QuickBooks Payroll error 12002 with the help of the troubleshooting steps mentioned above. If the problem still persists, then try using the fourth method.

 

Solution 4: Add QuickBooks to the Windows Firewall Exception Port

 

If none of those as mentioned above methods worked, then you can implement the steps mentioned below. Follow the steps carefully to avoid any error.

 

1. Press the “Windows” key on your keyboard.
2. A search bar will open along with the "Start Menu." 
3. Type in “Windows Firewall” in the search bar.
4. You will be shown a few options to choose from based on your search inputs.
5. Click on the “Windows Firewall” option to select.
6. Further, go to the “Advanced Settings” from the left menu bar.
7. Now click on the "Advanced Settings."
8. “Windows Firewall with Advanced Security” will open up on the screen.
9. Further, click on the "Inbound Rules."
10. Select “New Rule” and further select the correct port.
11. Click on “Next” and ensure that the TCP is selected.
12. Enter the correct port for the version of your QuickBooks Desktop. You can refer to the port list mentioned below.

·         QuickBooks 2019 port number is 8019

·         QuickBooks 2018 port numbers are 56728, 55378-55382

·         QuickBooks 2017, it is 56276, 55368-55372.

13.               Select "Allow Connection" and further click on "Next."

14.              Please check if all the profiles displayed on the window are check marked.

15.              Further, click on “Next” and enter a name for this new rule.

16.               Now click on “Finish” and implement the same steps to set up the Outbound rules.

Hope you find this guide helpful, and by using the solutions mentioned herein, you were able to fix QuickBooks Payroll Error 12002. If you were unable to resolve the error; then we suggest you contact QuickBooks Consulting Service +1-877-349-3776 provided by the certified pro advisors. For more such comprehensive guides on QuickBooks, stay tuned with us.

 

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