How to Resolve QuickBooks Error Code 15215?

Have you encountered "Error 15215: Unable to verify the digital signature."? Facing trouble to run payroll updates in QuickBooks? Don't worry, as there are multiple troubleshooting solutions that may help the user to get rid of QuickBooks Error Code 15215. We have included many troubleshooting solutions for the convenience of our readers and followers. This guide covers complete information related to error code 15215, including its symptoms, causes, and troubleshooting methods. However, before jumping into the fixing step, let's understand what this error code is all about.

QuickBooks error 15215 is one of the most common payroll update errors, which generally crops up when the user tries to install the latest released updates of the payroll. Corrupt third-party Windows applications or heavy files that consume a major part of the internet bandwidth are some of the main causes. This error code affects the update process, and users are unable to run the updates successfully until the issue has been resolved.

What are the causes of QuickBooks Error Code 15215?

There are several reasons that may result in QuickBooks error 15215. In some cases, the causes are multiple, which requires varied troubleshooting solutions to fix the issues. However, there are also many cases reported by the users where a simple technical problem is giving rise to error code 15215. For the knowledge sake of the QB users, we have mentioned all possible causes that may result in error 15215.

• When any QuickBooks file gets deleted because of any other program running on your system

• When QuickBooks is not able to verify the digital signature with the latest update files.

• Incorrect configuration of the Microsoft Internet Explorer

• When QuickBooks application has not been installed correctly or completely

• When your system is infected from any malicious virus

• When your internet connection is not secured

Symptoms of QuickBooks Error Code 15215

In the majority of the cases, QB users are unable to identify the issue encountered by them. So, we have mentioned a few of the strong symptoms that indicate the occurrence of Update Error 15215.

• QuickBooks application crashes every time you attempt to launch it.

• When the user initiates payroll updates, they encounter Error code 15215.

• Windows will stop responding to your commands

• Windows will freeze or start running very slow

• Error 15215 appears on the screen, and the active program window crashes.

If you are also encountering such issues, then it is highly recommended to resolve the error without losing any time. Any QB error code will hamper your accounting and bookkeeping processes.

Troubleshooting Solutions to Resolve QuickBooks Error Code 15215

We understand that causes in each case are different and require specific fixing solutions to get rid of QuickBooks Error Code 15215. So, we have mentioned all possible troubleshooting methods that can help the user to fix the issue on their own. A user may need one solution or more to troubleshoot, as every case is different.

Those QB users want to know the exact reasons and don't consider the hit and trial method a good idea; then, we suggest that they should get in touch with QuickBooks online help for assistance. 

Solution 1: Ensure TLS 1.0 is checked, and Use TLS 1.1 and Use TLS 1.2 are unchecked in the Internet Options window of Internet Explorer.

It is one of the well-proven solutions that is widely used by QB users to troubleshoot QuickBooks error code 15215. Follow the solutions step by step to get rid of the problem.

• Launch Internet Explorer to start the troubleshooting steps

• Now click on the “gear icon” from the top right corner.

• Further, choose Internet Options.

• In this step, go to the “Security tab” and click on the “Globe Icon” at the top.

• Make sure the security is not set to High. It should be up to "medium-high."

• Under the "Connection tab," click to select "Never Dial a Connection". If you use the dial-up node (DUN) on the system, then ensure that you choose the right ISP.

• Further, click on “OK” to proceed.

• Go to the "LAN Settings" and ensure if the "Automatically Detect Settings" is enabled. If no, then click in the checkbox adjacent to the option "Automatically Detect Settings."

• Further, make sure that the “Use a Proxy Server” option is disabled.

• If you have not unchecked "Use a Proxy Server,"; then enter the complete address and port. Moreover, if the port is not 80, then make sure you don't uncheck the option "Use a Proxy Server." If the port is 80, then only you can uncheck the option.

• Now click on "OK" and go to the "Advanced tab."

• Here choose "Restore Advanced Settings."

• Further, scroll down to the Use TLS 1.0 checkbox.

• Ensure if the checkbox adjacent to “TLS 1.0” is checked and “Use TLS 1.1” and “Use TLS 1.2” are unchecked.

• If yes, then further click on "OK."

• Exit Internet Explorer to apply all the changes made.

• Now restart your system and further run the payroll update once again.

In case the issue persists after you run the payroll update, we suggest you try implementing the next solution to check if it works. 

Solution 2: Reboot the computer

Many technical errors can be resolved just by rebooting the system. If we talk about Error code 15215, several pro advisors have suggested rebooting the system and check again if the problem has gone.

• Press Window Key on your keyboard and go to the power menu, where you will see a clickable shutdown tab with an arrow.

• Click the arrow icon and further select "Restart" from the list and wait for the process to complete.

• Once the process is complete, rerun the update and check if the issue is still there. 

Solution 3: Run QuickBooks Desktop as the Window's Administrator

When you attempt to run a payroll update, then make sure that you have admin rights of the system. Follow the steps mentioned below carefully to avoid any failure.

Let's begin with the steps.

• Log in to your computer system using the valid administrator account credentials.

• Now go to the QuickBooks application and make right-click to launch the app.

• Click on "Run as Administrator"

• Type in the login credential carefully.

• Hit the "Enter" key on your Keyboard.

Solution 4: Restart Windows in Selective Start-up Mode

Follow the troubleshooting solutions carefully to get rid of QuickBooks error 15215.

• Close the QuickBooks application to start the process

• Press Windows+R to open the run window.

• As soon as you press the Windows +R command, a small window will open on the lower-left corner of your computer screen. Here you will find a search bar.

• Now enter the command "MSConfig" and later click on "OK" or hit the "Enter" key on your keyboard.

• "System Configuration" window will show up on your screen.

• Here click to select "Selective Startup" among the three options that include "Normal Startup," "Diagnostic startup," and "Selective Startup."

• Further, uncheck the "Load Startup Items."

• Now click on the option "Hide all Microsoft Services" under the Services tab.

• Further, click to choose the “Disable all” option.

• Go back to the start menu and enter "Task Manager" in the search box.

• Click on the option "view running processes with task manager."

• Now, right-click and disable all the startup programs.

• Hit the OK button and then restart your computer.

• Run the payroll update once again to check if the issue is still cropping up.

Solution 5: Install Payroll Updates Manually

If you are getting an error message that says “QuickBooks Error 15215: Unable to verify a digital signature”; then we suggest you try installing the payroll updates manually by using the steps mentioned below. Make sure you don’t miss any of the steps.

• To start the troubleshooting steps, first launch the QuickBooks application on your system.

• Go to the "QuickBooks Update Service" and the option "Install Later."

• Further, go to the "Help" and choose the option "Update QuickBooks."

• From the Update Window showing on your computer screen, select the "Update Now" option.

• Now click on "OK" to reset the QuickBooks updates.

• Make sure you do the correct selection and further click on "Install Now."

• To update your payroll subscription, select Download Entire Payroll Update.

• Now select "Update to finish the manual update process."

Once you have implemented the solution, run the payroll once again to check if the error message is still showing up on the screen. If the problem is intact, then try implementing the sixth troubleshooting solution mentioned below.

Solution 6: Ensure Window's Firewall Isn't Blocking QuickBooks

In most of the payroll update error cases, Windows Firewall is restricting QuickBooks application and related files to use the internet. When a user encounters an error message that says QuickBooks error 15215 server not working”; then the user should definitely check the Windows Firewall settings using the steps mentioned below and add QuickBooks’ files in “Exception List” of Firewall.

• Press the “Windows” key on your keyboard.

• A search bar will open along with the "Start Menu." 

• Type in “Windows Firewall” in the search bar.

• You will be shown a few options to choose from based on your search inputs.

• Click on the “Windows Firewall” option to select.

• Further, go to the “Advanced Settings” from the left menu bar.

• Now click on the "Advanced Settings."

• “Windows Firewall with Advanced Security” will open up on the screen.

• Further, click on the "Inbound Rules."

• Select “New Rule” and further select the correct port.

• Click on “Next” and ensure that the TCP is selected.

• Enter the correct port for the version of your QuickBooks Desktop. You can refer to the port list mentioned below.

• QuickBooks 2019 port number is 8019

• QuickBooks 2018 port numbers are 56728, 55378-55382

• QuickBooks 2017, it is 56276, 55368-55372.

•  Select "Allow Connection" and further click on "Next."

• Please check if all the files mentioned above are check marked.

• Further, click on “Next” and enter a name for this new rule.

•  Now click on “Finish” and implement the same steps to set up the Outbound rule.

Solution 7: Restore Advanced Settings 

This the last solution that you can implement if none of the above troubleshooting tips works for you. Follow each step carefully to get rid of the issue in less than no time. 

• Launch the QuickBooks Application

• Go to the "help" menu.

• Under the "Help" section, click to select "Internet Connection Setup."

• Further, click to select "Use my computer's internet connection settings to establish the connection when this application accesses the internet.

• Now click on "Next."

• Go to the "Advanced connection settings" and open it.

• Further, navigate to "Advanced Tab."

• In this step, click to select the "restore advanced settings" option.

• Now click on "OK" and further click on "Done" to confirm the changes.

• In this step, run the payroll update once again to check if the issue persists.

Hope you found this troubleshooting guide understandable and helpful. However, if you were unable to resolve or get rid of error code 15215, then we recommend you seek help from any QuickBooks expert. The certified advisors have in-depth knowledge of the product and are capable of fixing any QuickBooks Error Code in less than no time. For more information call QuickBooks Team Number +1-877-349-3776.

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